Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@auraemporium.com. 

Refund Policy:

We have a ‘No Refund’ policy. In case if any customer wants refund then we will offer a “Coupon Code” of the amount customer have paid.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll get the 'Coupon Code" for your next purchase  within 10 business days. 

If more than 15 business days have passed since we’ve approved , please contact us at info@auraemporium.com.

Order Cancellation

The customer may cancel the order any time before it is processed. Once the order is shipped, the customer will receive a confirmation e-mail that contains tracking information. After a product is shipped, the Exchange Policy will apply. Aura Emporium may cancel orders for reasons that include; an article being out of stock, pricing error or if the credit card payment is declined.